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Teachers/Disciplers

A Preaching and Teaching Church

September 1, 2001 by Charles

Welcome! As we prepare this issue, we are in the process of moving to the new PCA office building. By the time you receive the magazine, we are hopeful that we will have made the transition and will be getting settled in a way that will enable us to continue the ministry of the CE&P bookstore, video library, training, consulting, and other services.

We live at an extremely crucial moment in history. If historians and sociologists like Sorokin, Strauss, and Howe are correct that there are identifiable cyclical patterns in history, then we are obviously at a low point morally and spiritually. They generally concur that in the past when things have bottomed out, there has been a return to a more stable conservative period. While we hold to a linear view of history, there are obvious cyclical patterns. If we are bottoming out, then we could be hopeful about the future.

The rising generation of young people is showing a definite interest in a more conservative approach to life and a greater interest in spirituality; yet their interest in spirituality is not necessarily connected with Christianity. While this is a both good news and bad news, it is a great opportunity to set forth the Christian faith.

I have been reading a collection of articles by men in reformed circles. While I appreciate the many good things in the book, I was extremely disappointed by one article that states that the only way we are going to change things is by “the preaching of the gospel.” The author’s point is that education does not really change anything. This is disappointing because in the Reformed family we have always combined preaching the gospel with Christian education. The tragedy of today’s younger generation, even those who have professed to believe in Jesus, is that they have not always been trained to think, act, and live biblically. Often they have been given a faith without substance. We see the fallout as we look at families, churches, and culture in general. Teens are dropping out of church in alarming numbers.

Recently a mother shared with me the difficulty her family is experiencing with their older teenage son who had dropped out of church. She asked, “What can we do?” My first response to her was that she should not assume that by dropping out of church he has turned his back on God. There was a time when that might have been the case, and still may be in some situations; however, many teenagers simply are not convinced that the church is that relevant, necessary, or important to them. We are faced with a tremendous challenge and simplistic answers will not suffice.

Dr. William Larkin, a PCA teaching elder and professor at Columbia International University, recently worked with our regional trainer/consultants. He has written an article on the postmodern philosophical world view, and we have condensed his material to use as the lead article in this issue. Do not fail to read it! He has some valuable insights. His point is well taken, and it is clearly demonstrable that we are immersed in this postmodern culture. It forms the setting or environment in which we live, especially in North America. We see its effects in every phase of our lives, and we need to understand it and its results.

While we believe strongly in the providence of God, we know that postmodernism is not an accident of history to be taken lightly. It can and will serve a purpose; but we must understand what it is and how to take a system so obviously anti-Christian (because it is anti-truth) and know how to use it to build God’s Kingdom.

We must preach the Gospel, but we must not create a dichotomy between preaching the Gospel and teaching all things whatsoever the Lord has commanded. That is God’s way of making disciples. We have not improved the process by divorcing one from the other. One thing that disappointed me about the article in the collection mentioned earlier was that the author is known as a church historian and has written some good things. How does the study of history relate to preaching the Gospel? Should we not study church history? Isn’t that a part of the education process? We must be students of the Word and of the world in order to serve God’s purpose of communicating his Word to this generation. The Apostle Paul preached the Gospel, but he preached it to his audience and in their context. So must we.

This issue also includes reviews of several books that are valuable in the education process. And if you would like to study the topic of philosophical worldview shift further, our staff can recommend helpful books. Let us not miss this moment of opportunity by being unconcerned or unprepared for the challenge.

Filed Under: Church Leadership Tagged With: Church Leadership, Teachers/Disciplers

QUESTIONS?!

July 1, 2001 by Bob

A man in our congregation gave this testimony: He and his wife had visited various churches with their questions. But no one seemed to listen until they began attending a small group where their questions were welcomed.

That experience is not unique. I’ve had questions all my life. And questions lead to deeper questions-often about things viewed as basic, incontrovertible.My daughter, Holly, has always raised questions (maybe it’s in the genes). It hurt her in school. Many, if not most teachers are impatient with questions, possibly threatened by them. I studied under two of the foremost Christian thinkers of the twentieth century. Neither one dealt well with questions-especially ones that might challenge their perspectives. However, there is always the exception. Emily Gray, who is now with the Lord, was one of the most gifted teachers I have known. She taught Holly. And she loved the questions. Unanswered questions don’t go away, especially the ones never raised, never addressed.

A Sunday school teacher once asked class members to name their favorite holiday. A great get acquainted activity. One lady, new to the group, said, “Halloween.” There was a collective gasp. She never returned.Let’s speculate a little. Perhaps a few others in the group identified with the woman’s sentiments. Would they raise a question? Probably not. Would their thinking change? It’s doubtful. Those who disagreed with the group would quietly continue to hold their own ideas. If they discovered enough disagreements they might leave the group and drift away from the church without anyone knowing why.

A number of years ago I taught a senior high class. One Sunday I was talking about how we know we’re Christians and for some reason I locked in on a young man who was a student at an outstanding Christian school and whose parents were faithful in the church. I wanted him to tell me how he knew he was a Christian but the responses were vague at best so I kept pressing him. Finally he said, “I’m not sure I’m a Christian and I’m not sure I want to be.” Could such a question be raised in your setting without that collective gasp? Without a teacher being unnerved?

There are deep-seated differences in this society about politics, education and morality. Many differences exist even in the Christian community. We tend to respond to those differences in one of two ways. Either we identify with groups where virtually everyone thinks like we do, or we bury our questions. Neither is particularly helpful. Our thinking needs to be challenged. Our values, even those we cherish the most, need to be evaluated. Our faith must be examined lest we find ourselves losing that which we claim is most dear.So when the questions come – even the ones with hostile overtones – take them seriously. It could be God’s way of providing answers for all those involved.

Filed Under: Church Leadership, Men, Women, Youth Tagged With: Men's Ministries, Teachers/Disciplers, Women's Ministries, Youth Ministries

A Church’s Master Plan

July 1, 2001 by Charles

While the motto of Christian Education and Publications is “discipling God’s covenant family,” Equip for Ministry is aimed primarily at church and family leadership. It will come as no surprise to our leadership that this article addresses a priority aspect of local church ministry that unfortunately is often neglected in strategic planning. As a result many churches do not realize their full potential and are desperately trying all kinds of haphazard and inferior tactics to take up that slack. In many cases, churches do not see long range results in the lives of their people. Extensive studies show that the failure to focus on this area of ministry is contributing to the loss of the older teenagers and middle-aged boomers from the church. What is this crucial area of ministry? You guessed it: Christian education!

The Place of Christian Education

Our surveys and interviews often reveal that many leaders, even teaching elders, in PCA churches are not always aware of what is happening in their Christian education programs. When asked about CE in their church, many immediately jump to the Sunday school. “We have a Sunday school for all ages.” That’s great, certainly a start; however, Christian education is much more than the Sunday school. You cannot point to a thirty to forty-five minute Sunday school class and call that your CE program. “But oh,” I am told, “our pastor is also a good Bible teacher and that too is part of our education program.” Yes, but how does that interface with Sunday school? How are the two connected? Does one aspect of the church’s teaching ministry reinforce or impact the others? Of course they do, for better or worse.

Based on our biblically reformed theology, we know that it takes an entire covenant family to raise a covenant child. That is no new idea to our readers. The vows taken at the covenant baptism of an infant underscore the church’s role in that process. When people are searching for a church home, I advise them to consider two things after the preaching of the Word. One is the community atmosphere, the relationships in the church. The other is the Christian education program. Why these things? If these are in place and well synchronized, then everything else will tend to fall into place or at least be easier to incorporate into the ministry.

In March of 1990 the Search Institute of Minneapolis published an extensive study of protestant churches. The report concluded that “Of all the areas of congregational life we examined, involvement in an effective Christian education program has the strongest tie to a person’s growth in faith and to loyalty to one’s congregation and denomination…This is true for adults as it is for adolescents…Done well, it has the potential beyond any other congregational influence to deepen faith and commitment.” In other words, Christian education, whether you call it, training, equipping, or discipling, is the lifeblood of a church’s ministry. No matter how you choose to label it, at least 80 percent of all church activities come under the umbrella of Christian education.

One of the privileges and challenges that we have had over the years in the ministry of Christian Education and Publications is to work with local churches in developing a full-orbed education and training ministry. This is so important because coming from our history, education in the church has not been looked upon with much favor. Some of the mainline churches have used the educational avenue, along with the pulpit, to disseminate ideas that deviate from the Scriptures as the source of truth and authority. However, the antidote for bad education is not no education, but good education.

The Purpose of Christian Education

The purpose of Christian education is to help people understand and see the implications of biblical truth in a way that assists, encourages, and equips the members of God’s family to live lives that please Him, not only individually but corporately as well. That incorporates activities such as: knowing, understanding, worshiping, ministering, obeying (personally and corporately), plus viewing life and reality from a God-centered perspective.

The task of Christian education in God’s covenant family is multifaceted because it is the responsibility to educate, train, and equip God’s people for kingdom living which is all inclusive. As Abraham Kuyper was famous for reminding us, “There is not one square inch of creation over which Christ has not said ‘Mine.'” Therefore a church can evaluate the effectiveness of its ministry by looking for evidence of spiritual growth in people’s lives. For example: Do we see a passion for evangelism and a healthy enthusiasm for worship? Does the body corporately demonstrate an expression of its faith through relationships and community? Do we see demonstrations of love, mercy, justice, and kindness in the body of believers?

I remember when the late Dr. Norman Harper, professor of Christian Education at Reformed Theological Seminary, said to me, “Charles, one of the problems we face in the church is that pastors do not have a vision for Christian education.” I responded that we see that very problem as we travel about the church and we have concluded it is because seminaries have not built this into the training and instruction (though some institutions are correcting this), but also because local churches have not modeled the significance of CE to their people.

I have also concluded from years of working at the denominational level that even in the PCA, while our education is “biblical” so much of it is merely trivial pursuit for many of the children, youth, and adults. Many members are being taught from the Bible, but “so what?” If that teaching does not produce kingdom-oriented people with a distinctively biblically reformed world and life view, then we are failing to help our family members learn to live biblically.

In Building a Bridge to the 18th Century, (reviewed in the May/June issue of Equip for Ministry) Neil Postman wrote that our general educational methodology is flawed because it teaches us to “give the answers” rather than to think, ask, and understand the questions. As I read those incisive words, I thought of Francis Schaeffer’s claim that we are not answering the questions that people are asking. Postman says that many adults are intimidated by what the younger generation already knows, hence dialogue between children, youth, and adults is scarce or superficial. I must conclude that there is some correlation between these conditions and the departure of so many older teens (and the absence of many adults) from the church.

Many studies show that the church as we presently know it, will not be able to reverse the process of decline. Though we know that the church in its basic biblical form will always exist in this life, the visible church will probably look entirely differently during the next ten to twenty years. Those in church and family leadership roles must see this as an opportunity to come together with a carefully developed strategy to shape each person from the cradle to the grave into a kingdom oriented individual. We need to start at the youngest point of a person’s life and develop an education and training program in our church that will make a difference in the way we think and live. We cannot afford to play trivial pursuit, nor can we neglect the opportunity to help our people learn how to think biblically about life.

The Strategy for Christian Education

Creating an effective, life changing, and biblically solid Christian education program requires an intentional, coordinated strategy. What is taught in one part of the church’s ministry must be integrated into and reinforced by what is taught in the other parts. This is especially important in our fast changing and fragmented world. We cannot be guided by the idea that we simply teach the Bible and the rest is up to God. He expects us to teach “line upon line, precept upon precept.” We must take the time to teach the Word in such a way that no one is left hanging with the famous question of the younger generation, “So what?”

It is essential that the senior pastor, whether he pastors thousands or hundreds, take the leadership. It is acceptable and valuable in some cases to have a staff person responsible for Christian education, but if the teaching elder(s) are not strategically involved then the process will not be unified or coordinated. I am personally convinced that this lack of organization and integration is one of the main reasons that so many church members fail to assimilate and drift away. This principle should have top priority. The teaching elders must, by God’s grace, have a passion and vision for education, training, and equipping. The objective of pulpit ministry is to develop kingdom minded people.

The Right Ingredients

Growing out of that “umbrella” principle are two ingredients that must be developed and coordinated carefully and prayerfully: teachers and curriculum. First, the leadership must carefully select godly men and women to participate in the teaching and training program. We must be carefully selective regarding the people we use in those leadership/teaching roles. I have often heard the excuse that we must use whomever volunteers, but this approach reflects a lack of vision and a failure to train members for the task. God never asks us to do something wiouthout providing the resources and people needed to so it. But his provision still requires us to train and equip those people for that ministry.

A number of years ago CE/P developed a “Teacher Covenant Contract” (available from the bookstore). We recommend that local church sessions use it when enlisting teachers and Bible study leaders. It contains seven questions to be answered in the affirmative by those participating in Christian educational ministry:

  1. Do you believe in the inerrancy of Scripture?
  2. Do you believe the doctrines set forth in the Westminster Standards?
  3. Are you willing to be a Christian model for your students to follow?
  4. Are you willing to work as a member of the teaching staff unitedly to accomplish the goals and purpose adopted by the Session?
  5. Are you willing to be diligent in your preparation for your lessons?
  6. Will you support the meetings and training programs for teachers throughout the year?
  7. Will you abide by the decisions made by the Session and its Christian Education Committee?

Teachers or leaders should model the things they teach. That’s one of the key ways people-especially younger people-learn. This generation of millennial kids is definitely a “show me” generation. They actually learn best by seeing things lived out. For many of our readers in larger and more transient churches that struggle to find enough teachers, the second ingredient is even more important. You must be able to provide them with good curriculum that will guide teachers in that coordinated and unified direction.

Therefore, the second ingredient is the curriculum used in the process. Often churches let the teachers decide which curriculum they will use. The choices may or may not fit into the church’s overall philosophy of ministry, but that does not really matter-or does it? Of course it does. Too many churches have confused their members by the lack of unity and coordination of teaching. Hearing one thing from the pulpit and another from a Sunday school class or Bible study group is counterproductive.

Leaders of the CE program should keep in mind the following seven principles when deciding which materials to use.

First, according to the PCA Book of Church Order (BCO) chapter 12-5d, the Session oversees all parts of the life and ministry of the church. It must approve the activities related to each group, including study materials used.

Second, do not approve materials that are at cross-purposes with your church’s mission, philosophy of ministry, or theology. This has caused untold problems, schisms, and conflict. Whatever the church does, as a whole or through its various groups, must contribute to the overall accomplishment of the church’s mission.

Third, study materials should support the mission and direction of the PCA; therefore, the materials used must be consistent with Scripture. This is the most basic element in choosing materials, though this does not suggest that all studies have to be basically Bible studies. But as the Apostle Paul wrote to Titus, we must “teach what is in accord with sound doctrine.”

Fourth, curriculum should support the PCA’s confessional position, as set forth in the Westminster Confession of Faith, the Larger and Shorter Catechisms, in order to underscore the idea that as a PCA congregation we maintain a certain biblical, theological and philosophical perspective which should be woven throughout the ministry.

Fifth, the materials should be spiritually helpful to those who use them. They should be a resource toward the end of godly living.

Sixth, materials should help the teacher and students apply biblical truth to practical life situations. This is basically what we mean when we refer to a biblically reformed worldview.

Seventh, curriculum materials should be clear and easy to use. Not only should the author’s purpose and intent be clear and attend to the above suggestions, but the students should be able to use them without too much difficulty. Keep in mind the audience that will be using the materials. As long as they are biblically based materials, there is nothing wrong with looking for a formate that is as “user-friendly” as possible for the teacher as well as the student.

In summary, there is an important and urgent need to educate and train effective disciples and equip them for ministry. This requires living with an understanding of the Word of God and our world while consciously attempting to embrace the right worldview or perspective of life and reality. We must have a strategy that will result in the active involvement of the people in ministry to one another and to those outside our Christian community to demonstrate that the Church is not irrelevant but actually the nucleus of God’s Kingdom.

CE/P offers training and resources to assist local churches with this strategically important task. The staff in Atlanta, as well as regional trainers and consultants across the country, is available to serve local churches. Other resources are also available to enable churches to have the best education, training, and equipping program possible. For more information about these training resources, contact our office, 404-320-3388 or cep@pcanet.org, or visit www.pcanet.org/cep.

Filed Under: Church Leadership Tagged With: Church Leadership, Teachers/Disciplers

A Healthy Church

July 1, 2001 by Charles

Welcome to Equip for Ministry. We have especially enjoyed putting this issue together. It focuses on what we believe to be some helpful thoughts and ideas regarding your church’s ministry, particularly as it relates to education and training. In the 60s and 70s, the late Francis Schaeffer cautioned that we may be sending our children “naked into the world,” spiritually and intellectually, ill equipped to handle the challenges the world throws at them. Allan Bloom was also on target when he wrote The Closing of the American Mind in the late 80s. He stated that the only absolute most incoming college and university freshman have in place is the conviction that there are no absolutes.

As a Christian educator, I am becoming increasingly aware that we must be strategic in our education, training, and equipping to avoid two extremes. One is to be so regimented and programmed that we do what Neil Postman warns against in Building a Bridge to the 18th Century. We can program people, just like computers, to respond exactly the way we want and never train them to think critically. Or we can go to the other extreme and make no effort in this area but simply encourage, allow, and teach “free thinking” (no boundaries or limits), again never really training or equipping our children, youth, and adults.

The Equip Tip in this issue underscores the importance of asking questions and the importance of being willing to listen and respond. Encouraging and using questions has always been a key technique in the learning process. The article on mentoring underscores another important part of that process. We do learn best from our friends. While it is not impossible to learn from a stranger, normally we learn best from those with whom we have some kind of relationship. One of the tragedies of modern education is that an air of “professionalism” among teachers and professors has discouraged them from building relationships. Though I did not come to faith in Christ until my freshman year in college, I did attend church with some regularity as a youngster and I remember well the personal contacts with my Sunday school teachers. They made an impression on me.

It is disheartening to visit PCA churches where Christian education and training are almost side issues in the church. The lack of intentionality and sense of mission are discouraging when we know how the Lord wants his people to be trained and discipled. The lead article discusses this problem and suggests some ideas that can move your church to the next level.

The book reviews in this issue also were chosen to fit into this general motif. Introducing Christian Doctrine by Millard Erickson deals with the foundation of all education. Dan Dorianni’s book on applying that truth to life touches on another essential part of the process. The two books on illustrators are also valuable tools to assist in making the preaching and teaching of the Word as clear and understandable to the student or the person in the pew as we humanly can.

I read an article in the May 15, 2001 Wall Street Journal which referred to the 2000 Census results. The article quoted well-known social commentator William Bennett who concluded from the statistics regarding the home and family that “we are losing; there isn’t any question about it.” We cannot afford to loose. We must train and equip the next generation with the truth of God. They must know how to live in a relativistic, pluralistic, and postmodern culture. Discipling, including evangelism, education, and training, must have top billing in the local church if we are to be transformed and not conformed to this world. The vision of a generation of PCA people trained to think Christianly and live as salt and light keeps me motivated with a sense of urgency.

Recently someone said to me that a pastor in a sizeable church said to him, “We are so busy with our adult program that we do not have the time or resources to take seriously the challenge to reach the rising generations.” I responded that that church probably is not truly training and equipping adults. If they were, they would have a good ministry program to children and youth because God instructs us to pass on our faith to the next generation, and that requires a willingness to commit time and involvement.

At CE/P, we constantly monitor, evaluate, and study the social trends, including religion and ethics. Our training and resources are carefully designed to assist local church leaders in planning the best possible training and education programs. But in all of this, our focus is to help facilitate “teaching the truth in the context of vertical and horizontal relationships.”

Our prayer at CE/P is that local church leaders will take seriously the challenge to pass on the faith to the next generation and that they will be willing to make whatever sacrifices and commitments this will require in their churches. We further pray that churches will not rest until they have strategically put together the best Christian education and training program they can possibly offer their families. We encourage you to read this edition carefully and draw from the thoughts and ideas in a positive way that will bring good results in your church. Can we afford to do less for the Lord?

Filed Under: Church Leadership Tagged With: Church Leadership, Teachers/Disciplers

Deacons: Leading Churches Into Pure and Undefiled Religion

May 1, 2001 by Richard

The role of deacons is critical to the ministry of the local church. However, for some time it has suffered from a poor image. In reformed circles the office is rightly seen as one of service and helps. But with the growth of church buildings and property, deacons are often viewed more as caretakers of property and less as caretakers of people. I have talked with many deacons in recent years who have confirmed that most of their time is spent on property and repair issues. Alexander Strauch makes this significant comment in his book The New Testament Deacon, “Since the first Christians did not have buildings to maintain, the first deacons were preeminently people helpers and administrators of the church’s charity. They were ministers of mercy.” Which of these two descriptions does the Bible and the Book of Church Order (BCO) teach? Let’s briefly consider this question.

In Luke 22:27 Jesus describes himself as a deacon when He says, “But I am among you as one who serves.” He even demonstrated service in the upper room with the towel and washbasin. His miraculous works were to heal and show mercy to those suffering in body as well as soul. After the resurrection, on the road to Emmaus, His disciples described Jesus with these words, “He was a prophet, powerful in word and deed before God and all the people.” He was the perfect example of a Prophet/Servant. His redemption included the whole person and all of creation. What better incentive could deacons have than to realize that the eternal Son of God saw Himself as a deacon in the service of His heavenly Father. Nothing could bring higher esteem to the office.

BCO 9-1 says that the office of deacon is one of sympathy and service. This obviously places the significance of the office in ministry to people. In the introduction to Tim Keller’s Resources for Deacons, George Fuller says, “The office of deacon is a high calling under Jesus Christ. It is not a training ground for elders, although some deacons later become elders. It is not a secondary office; it is not unimportant. It is absolutely critical to the life of the church, in spite of often being ignored.” The last phrase of BCO 9-1 describes the office in these words, “it expresses also the communion of saints, especially in their helping one another in time of need.” This description of the office is in line with the sentiments of The Westminster Confession of Faith, Chapter XXVI, 1-2, on the Communion of the Saints. Deacons are called to lead the whole church in mercy ministry.

Within in the PCA, mercy ministry has taken on a rather high profile in the last several years. This has been partly due to several conferences organized by the Committee on Christian Education and Publications. The most recent conference in March 2001 was jointly sponsored by CE/P and Mission to North America. Almost six hundred people attended; only ninety-five were deacons. It seems there needs to be an awakening among pastors and deacons regarding the diaconal role in mercy ministry.

One clear wake-up call comes from BCO 9-2 where the duties of the office are described as follows:

  1. Minister to those in need, sick, friendless, and any in distress.
  2. Develop the grace of liberality in members.
  3. Devise methods of collecting gifts and distribute these gifts among objects to which they were contributed.
  4. Have care of property, and keep in proper repair.

This list of duties demonstrates again that the primary focus of deacons is ministry to people, and that property takes a secondary place. Whether you believe the seven in Acts 6 were actually the first deacons or were just the prototype of what was to follow, it is clear that they were chosen for ministry-to help the widows.

Finally, BCO 9-7 reads, “It is often expedient that the Session of a church should select and appoint godly men and women of the congregation to assist the deacons in caring for the sick, the widows, the orphans, the prisoners, and others who may be in any distress or need.” Deacons are to be out front, leading and overseeing the work of mercy ministry in the local church. It is a mistake to assign mercy ministry primarily to a team outside the diaconate. This will only reinforce the image of deacons as primarily groundkeepers and building maintenance workers.

James 1:27 says, “Religion that God the Father accepts as pure and faultless is this; to look after orphans and widows in their distress and to keep oneself from being polluted by the world.” The words “to look after” are a good description of the importance of mercy ministry and the role of deacons. Many deacons may need to revisit their call and even be retrained to fulfill the role and responsibilities of that call. This review will help correct the way the congregation sees the office and will encourage the deacons in their ministry. Then they will be able to experience what Paul wrote in I Timothy 3:13, “Those who have served well gain an excellent standing and great assurance in their faith in Christ Jesus.”

Filed Under: Church Leadership, Men, Seniors, Women, Youth Tagged With: Church Leadership, Men's Ministries, Seniors' Ministries, Teachers/Disciplers, Women's Ministries, Youth Ministries

When Mercy Falls Through the Cracks

May 1, 2001 by Editor

It should not be unusual for Christians to be actively concerned and involved with those around us. Our Savior lived and taught the ministry of mercy throughout His life. But, though many of our people have been “moved with compassion” (Mt. 9:36), not all of our churches have focused their organization and resources on showing mercy. A church-based mercy ministry benefits not only those who receive help but also those who show mercy by blessing them with the heart of Christ for a needy world. At Chapelgate Presbyterian Church we have rebuilt our corporate mercy ministry to work more effectively throughout our whole congregation. We hope other churches will be encouraged to join us in the quest to discover a deeper passion for mercy and develop better methods and tools for managing mercy ministries.

How Growth Fragmented Ministry

Several years ago, there were all kinds of bright spots in the Caring Ministry at Chapelgate Presbyterian Church, but nothing connected these good efforts into an effective safety net. No matter how many persons’ needs were met, too many others were falling through the cracks. Chapelgate had had a long history of faithful servants extending the love of our Lord Jesus Christ to others. But as our membership grew larger, busier, and more spread out geographically, old communication and collaboration channels broke down. Even our deacons were being asked to focus on church maintenance concerns and the problems of accommodating our growing numbers, rather than their biblical calling to service and mercy.

As Chapelgate’s mercy ministry became less effective, a great number of independent para-church ministries sprang up among our members. These good-hearted but isolated ministries did not communicate well with each other. They duplicated each other’s efforts and sometimes stepped on each other’s toes. Often people in need of help did not know that these ministries even existed. Under these conditions, the task of overseeing the pastoral care, mercy, and service needs of our congregation of 1500 members was overwhelming. There seemed to be a huge black hole of never-ending needs into which enormous efforts by disassociated caregivers disappeared. Results were haphazard. After studying our situation, we decided we could coordinate our various caring and mercy ministries by addressing three issues: Communication, Cooperation/Collaboration, and Encouragement.

Communication

Problem. Whether a particular need was made known to a pastor, church member, or receptionist, there was no guarantee that the right people would get the information so that they could address the need in an appropriate, timely, and consistent fashion. Thus, though we were sometimes thorough, other times the people in charge of filling the needs were unaware of them until it was too late. For example, in one instance we might handle a death in the family of one of our members with great care and attention, but another grieving family might only receive acknowledgement in the bulletin.

Process Solution. It was necessary to change our procedures for receiving and processing information about needs. We established a full-time Caring Coordinator position so that one person receives all information about needs in the congregation and the community. No matter where the information originates, the congregation and staff know they must contact the Caring Coordinator immediately as a first step toward meeting the need. As simple as this sounds, having just one person (and one computer system) process all requests dramatically improves the consistency of our care giving.

It took time and constant reminders to re-train the congregation to call or email the Caring Office, but soon everyone began to notice the benefits of having a central clearing house where information can be obtained on any ministry in process. We call the organization of all our pastoral care and mercy ministries our Caring Umbrella. Our caring and mercy ministries form a big circle, like an umbrella with spokes radiating from a center point (the Caring Office) out to the edge of a big protective canopy that shelters the lives of those in our community. The ministries operate interdependently, through the network provided by the Caring Office, which is composed of the Caring Coordinator, a pastor, and the Pastoral Care Management System “ShepherdWorks.” Information about needs flows not only up and down the spokes, but also in a collaborative fashion between the different ministries that make up the fabric of the Caring Umbrella.

ShepherdWorks Solution. While appointing a Caring Coordinator helped untangle the inconsistencies in our care delivery, we still needed a computerized Pastoral Care Management System to facilitate caring coordination. We needed a central repository of information about the resources of all the different mercy ministries (the people who were providing care, their skills, the goods and services they had and the ones they needed, etc.) and the demands that were placed on these resources. After a few false starts with a simple home-grown database, we saw that it would take a more sophisticated system to manage the day-to-day operations of our network of mercy ministries.

After conducting an exhaustive search of available software programs for pastoral care management, we realized that we would have to design and develop our own application to provide our mercy ministries with the requisite functionality. ShepherdWorks, the result of several years of development, is designed for both small and large churches. It can augment the work of a full-time Caring Coordinator, but it can also empower other staff or volunteers to perform caring coordination.

Moreover, ShepherdWorks will support many concurrent ministry users. It will be accessible through the World-Wide Web over the Internet, making it possible for mercy ministry workers, church staff, pastors, deacons and elders to collect, organize and maintain mercy information from anywhere in the world through a standard Web browser on an ordinary computer with an Internet connection. Participating churches and mercy organizations create, modify, store and retrieve their data over the Internet in a completely secure environment without having to purchase any software or maintain an expensive and complicated computer network infrastructure. ShepherdWorks will bring to faith-based organizations tools that promote communication, collaboration and coordination hitherto only available to corporate enterprises, but at a fraction of the cost.

Cooperation/Collaboration (Networking)

Problem. We found that some of our ministries were trying to handle problems that were addressed more appropriately by some other ministry. For example, if a caregiver delivered a meal and discovered a transportation problem, he might try on his own to find someone to repair the car instead of referring the matter to the transportation ministry.Essentially, we were faced with the kinds of needs that represent the challenge of collaboration in many group efforts. How do we:

  • find the right persons to perform a particular job?
  • inform others about problems and potential solutions?
  • monitor the current status of a problem-solving effort?
  • determine who tackled a particular problem and what exactly was done?
  • capture past experience in dealing with problems so we can apply the acquired knowledge to future cases?

Process Solution. The Caring Office has established and maintains a network among our various ministries to eliminate redundancy. The Coordinator has been able to foster cooperation between the various ministries so that each one works on the part of a problem that relates to its ministry, yet in concert with all those involved. Caregivers avoid frustration and the time they invest brings greater tangible results.

ShepherdWorks Solution. ShepherdWorks will offer a plethora of features that provide our ministries with the following collaborative functionality: shared content (ministry documents and discussions maintained in a central location, document revisions/versions tracked); shared sense of time (group calendars and Gantt charts capture task assignments, project milestones and meeting schedules; real-time, on-line awareness and chat facilities allow instant contact among ministry staff; automatic email notification); shared workflow (process management tools monitor status and control the orderly completion of tasks within a ministry project); shared knowledge (ad hoc processes may be captured and re-used in future projects).ShepherdWorks empowers mercy ministry staff to work together, exchange information, ask questions, find answers, and perform complex tasks with accountability as individuals and as members of teams.

Encouragement

Problem. Ministry leaders were often overwhelmed by the number of people under their personal care. Even when they felt equal to the needs they were serving, they felt they were working in a vacuum, unsupported and unacknowledged, without feedback from the church.

Solution. The Caring Team makes sure that our ministry leaders know they are not working alone, and that they are not required to meet all the needs of an individual or family. Our ministries provide great encouragement to one another as they work together to resolve a need. In particular, we support and encourage our shepherding elders and deacons by letting the congregation know that shepherding takes place when all the different ministries work together in concert with the oversight of an elder and deacon. No elder or his deacon counterpart can meet all the needs of those under his care. False expectations of shepherding can occur when the person being cared for assumes that one caregiver possesses all the gifts and resources to meet his need. The Caring Coordinator can explain that he must allow others to provide appropriate care for him in the name of Christ and His under shepherds. Now when a ministry is detailed to help a family, the elder is in continual communication, through the Caring Coordinator, concerning what is taking place in the life of those under his care. As the shepherding elders and deacons are kept abreast of a particular situation, they can come alongside their charge in appropriate and timely ways.

Blessings of a Well-Organized Mercy Ministry

In addition to all the benefits described above, the records of the Caring Coordinator and ShepherdWorks save us from having to reinvent the wheel. Good reporting and feedback provide the information needed to design a workflow path that can be used the next time a similar situation presents itself. Capturing the workflow and expertise of skilled caregivers enables us to maintain the same level of care even when we lose an expert caregiver for some reason.As we have organized our corporate mercy ministry, we have maximized the effectiveness. Enabling our members to more effectively express Christ’s love to our neighbors will be the true measure of a successful mercy ministry.

Filed Under: Church Leadership, Men, Seniors, Women, Youth Tagged With: Church Leadership, Men's Ministries, Seniors' Ministries, Teachers/Disciplers, Women's Ministries, Youth Ministries

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